our terms & conditions
Jurisdiction for use:
This site is intended for use only by those who can access it from within the UK.
site is governed by the laws of the country of the UK within which you reside and any dispute or action arising out of this
site shall be determined in accordance with such laws.
and Validity of Information:
Whilst we take all reasonable
steps to ensure that the information contained within these pages is accurate and up-to-date, it is nonetheless supplied on an "as
is" basis and accordingly we do not accept any liability for any errors or omissions. If you are in any doubt as to the
validity of information made available within these pages, we recommend you seek verification by contacting us.
Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if, for
any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency
updates and maintenance but we will endeavour to keep any disruption to a minimum. In addition we cannot warrant that this
website will be free of viruses or defects of any description and we will not be held responsible for any technical problems
you may suffer as a result of your use of this website.
that your privacy is important to you and that you care about how your personal data is used and shared online. We respect
and value the privacy of everyone who visits this website, www.est8planning.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that
is consistent with our obligations and your rights under the law.
In this Policy the following
terms shall have the following meanings:
means an account
required to access and/or use certain areas and features of Our Site;
means any and all data
that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means
personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided
in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
Means Lime Chocolate
Consultancy Ltd, a limited company registered in Scotland under company number SC355578, whose registered and main trading
address is 66 Redford Loan, Edinburgh EH13 0AT.
- Our Site
is owned and operated by Lime Chocolate Consultanty Ltd, a limited company registered in Scotland under company
number SC355578, whose registered address and main trading address is 66 Redford Loan, Edinburgh EH13 0AT.
- Our Data Protection Officer
is based at The Right Mortgage Ltd and Lime Chocolate Consultancy Ltd are appointed represntatives of this network. The Data
Protection Officer can be contacted by email at email@example.com,
by telephone on 01564 732744, or by post at St John’s Court, 70 St John’s Close, Knowle, B93 0NH.
- Dedicated Mortgage Solutions
is an appointed representative of The Right Mortgage Ltd, St John’s Court, 70 St John’s Close, Knowle, B93
0NH which is authorised and regulated by the Financial Conduct Authority. The Right Mortgage Ltd Financial Services
Register number is 649443.
3.What Does This Policy Cover?
Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored,
or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to
- Your Rights
- As a data subject, you have the following rights under the GDPR, which
this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the
personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate
or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us
to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained
in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict
(i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use
with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- Rights with respect
to automated decision making and profiling.
- If you have any cause for complaint
about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best
to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the
UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights,
please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your
use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on
- contact information such as email addresses, mailing address and telephone numbers;
- Information on how you
use our website, including details of your domain name and Internet Protocol (IP) address, operating system, browser
version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the
website that you visited prior to accessing our site;
- Other data, from time to time, for example now and again we might ask you to fill
in a questionnaire, just so you can let us know how we’re doing.
- How Do We Use Your
- All personal data is processed and stored
securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply
with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section
use of your personal data will always have a lawful basis, either because it is necessary for Our performance
of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails),
or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
- Providing and managing your Account;
- Providing and managing your
access to Our Site;
- Personalising and tailoring your experience on Our Site;
- Supplying Our products and/or services to you (please note
that We require your personal data in order to enter into a contract with you);
- Replying to emails from you;
- Supplying you with
emails that you have opted into (you may unsubscribe or opt-out at any time by emailing firstname.lastname@example.org;
- Analysing your use
of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
- With your permission and/or where permitted by law, We may also use your data for
marketing purposes which may include contacting you by email AND/OR telephoneAND/OR text
message AND/OR post with information, news and offers on Our productsAND/OR We
will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that
We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications
(EC Directive) Regulations 2003.
- You have the right to withdraw your consent to Us using your personal data at any time, and
to request that We delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s)
for which it was first collected. Data will therefore be retained for the following periods (or its retention will be
determined on the following bases):
you are given advice and proceed with a product or service then we will keep your data for the duration of the
product and for six years after the end of the product;
- Where you make an initial enquiry that does not lead to a product
or service being taken, then your data will be deleted after one year.
- How and Where Do
We Store Your Data?
- We only keep your personal data
for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission
to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”)
(The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree
to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take
all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under
the GDPR including:
- Ensuring that your
data is encrypted to ensure it is stored securely.
- Data security is very
important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through
We take to secure and protect your data include:
we use secure methods of storing and transferring data.
- Ensuring we use reputable companies that also adhere to GDPR regulations
regarding the storing and transferring of your data.
- Do We Share Your Data?
- We may share your data with other companies in Our group for determining
whether a product or service is suitable for you and for the processing of applications in order to obtain the
product or service. This includes the network we belong to (The Right Mortgage Ltd) who help ensure our compliance with
regulatory rules and regulations as well as various lenders and insurers.
- We may sometimes contract with third parties to supply products
and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities,
advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any
of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be
handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party
under the law.
may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales,
and other information. All such data will be anonymised and will not include any personally identifying data, or
any anonymised data that can be combined with other data and used to identify you. We may from time to time share such
data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be
shared and used within the bounds of the law.
- We may sometimes use third party data processors that are located outside of the
European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland,
and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure
that your data is treated as safely and securely as it would be within the UK and under the GDPR including:
- Cloud based storage. Your data may be held securely in a cloud based
storage system. We only use cloud based storage where we know the firm to be reputable and they confirm they
too comply with the GDPR principles.
- In certain circumstances, We
may be legally required to share certain data held by Us, which may include your personal data, for example, where We
are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental
- What Happens If Our Business
- We may, from time to time, expand
or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business.
Any personal data that you have provided will, where it is relevant to any part of Our business that is being
transferred, be transferred along with that part and the new owner or newly controlling party will, under the
the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed
of the changes.
- How Can You Control
- In addition to your rights under
the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our
use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing
purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using
the links provided in Our emails and at the point of providing your details).
- You may also wish to sign up to one or more
of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate
Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”).
These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent
you from receiving marketing communications that you have consented to receiving.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However,
to use all features and functions available on Our Site you may be required to submit or allow for the collection
of certain data.
- How Can You Access Your Data?
have the right to ask for a copy of any of your personal data held by Us (where such data is held. Under the GDPR, no fee
is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more
details at email@example.com, or using the contact details below in section 13.
- Contacting Us
particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy
on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.